You Can Create Disney Magic Too: Leadership, Management and Service Excellence

The keynote address at the 2008 AESCS was given by Lee Cockerell, the former executive vice president of operations for the Walt Disney World Resort, and an expert on creating world-class customer service through great leadership. In this session, attendees learned:

• The Four Customer Expectations
• The Four Employee Expectations
• The Customer Experience Cycle
• Four Areas of Competency for Career Success
• The Free Fuel which drives human performance
• The Most Important Leadership Behavior
• A Leaders Real role

Cockerell’s message spoke strongly to spa and salon owners looking to differentiate themselves from the competition and secure client loyalty.

2009 Keynote Speaker will be announced soon . . .